Returns & Exchanges
At Erstwhile, we want you to feel confident in your timeless style, which is why we offer a 30-day window for returns and exchanges on all unworn items. We strive to make the process as seamless as possible to ensure your wardrobe remains perfectly curated.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print and Pack
Securely place the items in their original packaging with tags attached, and print the pre-paid shipping label provided through our portal.
Drop Off Your Parcel
Affix the shipping label to your package and drop it off at any authorized carrier location within 7 days of generating the label.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing